Responsible Gaming

Version: 1.0  |  Last Updated: November 3, 2026

1. Our Commitment

At Oxibet Casino ("we", "us", "our"), responsible gaming is not a compliance checkbox — it is a core principle that shapes every aspect of how we design, operate, and develop our platform. We believe that entertainment should remain exactly that: entertaining. When gambling stops being a leisure activity and begins to cause personal, financial, or social harm, it is our shared responsibility to respond.

We are committed to providing Canadian players with a safe, fair, and transparent gaming environment. This means offering robust player-protection tools, promoting honest communication about gambling risks, supporting independent organisations that help those in need, and ensuring that vulnerable individuals — including minors — are actively protected from harm.

This Responsible Gaming Policy should be read alongside our Terms & Conditions and Privacy Policy, which together govern your use of theoxibetcasino.com. By accessing our platform, you acknowledge and accept the principles set out in this document.

2. Recognizing Problem Gambling

Problem gambling is a recognised behavioural condition that can develop gradually and is not always easy to identify — particularly by the person affected. Awareness is the first step toward recovery. The following checklist is designed to help you or someone close to you honestly evaluate gambling behaviour. If you answer yes to three or more of these questions, we strongly encourage you to use our player-protection tools and reach out to one of the support organisations listed in Section 6.

2.1. Problem Gambling Self-Assessment Checklist

• Do you find yourself gambling with money that was originally intended for essential expenses such as rent, food, or bills?
• Have you tried to stop or reduce your gambling on multiple occasions but found yourself unable to do so?
• Do you feel irritable, anxious, or restless when you are not able to gamble, or when you attempt to cut back?
• Do you gamble to escape from personal problems, stress, depression, or feelings of helplessness?
• After losing money, do you feel compelled to return as soon as possible in order to win it back ("chasing losses")?
• Have you lied to family members, friends, or colleagues about the amount of time or money you spend gambling?
• Has gambling caused significant strain on your personal relationships, your employment, or your academic performance?
• Have you borrowed money, sold possessions, or engaged in other financially risky behaviours in order to fund your gambling?
• Do you find that you need to gamble with progressively larger amounts of money in order to achieve the same level of excitement or satisfaction?
• Have you experienced thoughts of self-harm or despair that you associate with your gambling losses or debts?

This checklist is not a clinical diagnostic tool but serves as an initial indicator. Answering honestly — even if the answers are uncomfortable — is a meaningful act of self-care. Problem gambling is treatable, and professional help is available at no cost across Canada.

2.2. Warning Signs in Others

Friends and family members are often the first to notice changes in behaviour. Signs to watch for in someone you care about include: unexplained financial difficulties, increasingly secretive behaviour around finances or time spent online, frequent absences or neglect of responsibilities, and mood swings linked to gambling outcomes. If you are concerned about someone else's gambling, we encourage you to contact any of the support resources listed in Section 6, many of which offer guidance specifically for families and loved ones.

3. Player Protection Tools

Oxibet Casino provides a comprehensive suite of player-protection tools that allow you to manage your gaming activity in line with your personal boundaries. These tools are available directly through your account settings or by contacting our support team at [email protected]. We encourage all players to use these features proactively — not only in response to a problem, but as a healthy practice from the very beginning.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period associated with that limit has elapsed. Requests to decrease your deposit limit are processed without delay. This ensures that the tool cannot be circumvented in moments of impulsive decision-making.

3.2. Loss Limits

A loss limit caps the maximum net amount you may lose within a chosen time frame — daily, weekly, or monthly. When your losses reach the defined threshold, your account will be temporarily restricted from further wagering until the period resets. Like deposit limits, reductions take effect immediately, while any increase is subject to a mandatory review period before activation.

3.3. Session Time Limits and Reality Checks

You may set a maximum duration for each individual gaming session. Once the session limit is reached, you will be automatically logged out. In addition, you may activate reality check reminders — periodic on-screen notifications that display how long you have been playing and prompt you to decide whether you wish to continue. These reminders are designed to interrupt the immersive flow of gaming and encourage conscious, deliberate choices.

3.4. Cooling-Off Period

If you feel that a short break from gambling would be beneficial, you may apply a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account will remain open but you will be unable to place any wagers or make any deposits. You will still be able to withdraw any available funds. A cooling-off period cannot be lifted before it naturally expires, regardless of any subsequent request.

3.5. Self-Exclusion

For players who require a more definitive break, self-exclusion is available for a minimum period of six months and can extend to one, two, three, or five years, as well as a permanent exclusion option. Once self-exclusion is activated, your account will be immediately closed, all marketing communications will be suspended, and you will be prevented from opening a new account during the exclusion period. Requests for self-exclusion are processed promptly and confirmation will be sent to your registered email address.

To apply for self-exclusion, navigate to the Responsible Gaming section of your account settings, or contact us directly at [email protected]. We treat all such requests with the utmost confidentiality and without judgment.

3.6. Account Activity Review

You may request a complete history of your gaming activity — including deposits, withdrawals, wagers, session durations, and net results — at any time. Reviewing this data regularly is an effective way to maintain an honest picture of your gambling habits. To request an activity report, please contact our support team.

4. Tips for Responsible Gambling

Responsible gambling is not solely about avoiding harm — it is about making deliberate, informed choices that keep gaming enjoyable. The following practical guidelines are recommended for all players, regardless of whether they have experienced problems.

• Set a budget before you play. Decide in advance how much you are prepared to spend on entertainment, and treat that amount as a cost — not an investment. Never gamble with money you cannot afford to lose.
• Set a time limit. Decide how long you intend to play before you start, and honour that commitment. Use the session timer feature available in your account to help enforce this boundary automatically.
• Treat winnings as a bonus. Never rely on gambling as a source of income. Wins are not guaranteed, and the house always maintains a statistical advantage over time.
• Never chase losses. Attempting to recover lost funds by continuing to gamble is one of the clearest indicators of problematic behaviour and almost always compounds the loss.
• Take regular breaks. Step away from the screen regularly. Fatigue and emotional states such as stress or sadness impair decision-making and increase the risk of harmful gambling.
• Avoid gambling under the influence. Alcohol, medications, and other substances reduce inhibitions and impair judgement, making it harder to adhere to pre-set limits.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life — not your primary means of entertainment, relaxation, or social interaction.
• Seek help early. If any of the warning signs in Section 2 feel familiar, reach out for assistance sooner rather than later. Early intervention produces significantly better outcomes.

If you are ever uncertain about whether your gambling is within healthy boundaries, please do not hesitate to contact our team or consult one of the free, confidential resources listed in Section 6.

5. Protection of Minors

Oxibet Casino strictly prohibits access to, or participation in, any real-money gambling by individuals under the age of 18. This minimum age applies to all players accessing our platform from Canada, regardless of the specific province or territory of residence. We verify the age and identity of our players during the registration process, and we reserve the right to request supporting documentation — such as government-issued photo identification — at any stage of the account lifecycle. Any account found to belong to, or to have been used by, a person under the age of 18 will be immediately suspended and any funds held within that account will be managed in accordance with applicable legal requirements.

5.1. Keeping Minors Safe at Home

We strongly encourage parents and guardians who share devices or internet connections with minors to take additional precautions to prevent underage access to online gambling platforms. Practical steps include:

• Logging out of your Oxibet Casino account completely after every session and never saving your login credentials on shared devices.
• Using reputable third-party parental control and web-filtering software such as Net Nanny, Cyberpatrol, Gamblock, or Betfilter to restrict access to gambling-related websites.
• Keeping your account credentials — including your username, password, and any registered payment details — strictly private.
• Having open, age-appropriate conversations with minors about the risks associated with gambling to promote informed attitudes from an early age.

We take our obligation to prevent underage gambling seriously and cooperate fully with any regulatory inquiry related to this matter.

6. Support Resources

If you — or someone you care about — is struggling with gambling-related harm, free, confidential, and professional support is available across Canada. The organisations listed below offer a range of services including crisis helplines, online chat, counselling, treatment referrals, and peer support. We encourage you to reach out without delay; help is available at any hour.

Provincial helplines are also available in each Canadian province and territory. If you reside outside Ontario, please contact your local health authority or visit the website of your provincial gaming regulator to find the dedicated gambling helpline in your area. All services listed above are free of charge and treat all communications with full confidentiality.

7. Contact Us

Our team is committed to responding to all responsible gaming enquiries with care, discretion, and without delay. If you wish to activate any of the player-protection tools described in Section 3, have questions about this policy, or simply need someone to talk to about your gambling habits, please reach out through one of the channels below.

• General Support: [email protected]
• Privacy & Data Protection: [email protected]

We aim to respond to all responsible gaming-related messages within 24 hours. For tool activations — such as self-exclusion or cooling-off periods — we will process your request as promptly as possible and confirm the action by email.

For further information on how we handle your personal data in connection with responsible gaming measures, please refer to our Privacy Policy. For the full rules governing account usage and player obligations, please refer to our Terms & Conditions.

Remember: gambling is intended to be a form of entertainment. If it ever feels like more than that, please use the tools and resources available to you — and know that asking for help is always the right decision.